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PostPosted: Wed Oct 05, 2011 6:05 pm 
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http://www.bbc.co.uk/news/uk-scotland-g ... t-15173210

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North Ayrshire Council has become the first in Scotland to introduce a "report and track" iPhone app.

The free iPhone app, Report it, will allow users to tell the council about issues such as broken street lights, litter and dog fouling.

They will also be able to send photographs and track their report with live progress updates.

The app pinpoints the exact location and sends this information to the council.

Local resident will be kept up to date on the progress of the repair or clean-up operation through the direct link.

Users simply launch the app, choose a category from a list of common faults and select a location.

Embracing technology
As soon as a report is sent to the council, it is prioritised and allocated to the appropriate clean-up or repair squad for action.

A push notification, complete with a case number, is then sent to the reporter's iPhone to tell them it has been received and allocated so they can track the progress of the job.

Councillor David O'Neill, leader of North Ayrshire Council, said: "North Ayrshire Council is committed to providing excellent customer service and is keen to embrace new technology where possible.

"Research indicates that more and more people are using smartphones and that these are increasingly the preferred method of contact for many customers.

"This new iPhone app is an innovative but simple way for local people to contact the council, provides our customers with improved choice and demonstrates the council's commitment to continuous improvement."

The free service was launched as part of National Customer Service Week.

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